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Nextgen Application Manager

Natural Data, Inc.

This is a Full-time position in Phoenix, AZ posted March 25, 2021.

Oversees and leads clinical application specialists and administrative applications specialists to ensure delivery of high quality information technology solutions to meet medical/clinical and business applications objectives of the enterprise at a high speed by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis.

Job Requirements:

Critical Tasks:

  • Staffs, trains and leads a team of applications professionals.
  • Maximizes the use of Nextgen EMR and Practice Management systems as well as financial and other business applications to continually improve medical services and outcomes, data accuracy and usability, enterprise operating and financial efficiency, and regulatory compliance.
  • Seeks and implements proven best technology practices to deliver exceptionally timely and high-quality services to end users and the patients they serve.
  • Works energetically and productively with all end users to meet end user, technical, and enterprise mission requirements.
  • Determines the needs and requirements for clinical applications in patient care and support settings while maintaining fully informed appreciation of patient facing issues, challenges and needs.
  • Maintains close working relationships with physicians and other staff members to optimize the usage of clinical systems in pursuit of continuous quality improvement and medical outcomes.
  • Plans and schedules levels of support according to product update and release schedules.
  • Communicates with programmers and technicians regarding bugs and follows-up to ensure that all fixes occur, are tested and implemented successfully and without down time.
  • Advises upper management on product development issues arising from product problems identified through technical support calls and information received from end users.
  • Leads projects associated with the evaluation, selection, and implementation of clinical systems to effectively support clinical services in high quality form.
  • Maintains in-depth understanding and leadership regarding clinical work-flows and how to maximize Electronic Health Records adoption and usage while continually building health services quality, enterprise efficiency, and universal understanding of all health data while complying with a regulatory intentions and requirements.
  • Continually ensures that all team members are highly capable, highly motivated, and heavily focused upon exceptional patient care.
  • Maintains a detailed understanding of how clinical systems interface with the Electronic Health Records while continually scoping, configuring and sustaining those solutions with patient interests and medical outcomes being a primary focal point.
  • Defines support processes, tools, and ongoing service level measurement metrics and reporting.
  • Monitors and maintains department productivity and budgets.
  • Demonstrates ability to regularly change priorities to accomplish all tasks despite frequent interruptions.
  • Demonstrates ability to clearly communicate, both orally and in writing, while performing all essential functions.
  • Performs other special projects and duties as assigned.

Required Qualifications:

  • Bachelor’s degree in an Information Technology field.
  • 5 to 12 years of experience in a health care information technology environment, with 2 or more years in a management role overseeing the work of other information technology team members.
  • Proven recent experience leading clinical and administrative applications on a successful basis.
  • Demonstrated ability to relate to diverse cultures 
  • Interest in medical subjects, patient services/care, and customer service.
  • Prior medical environment work experience is preferred.